The Business Process Outsourcing sector is undergoing one of its most profound transformations in decades. Economic uncertainty, evolving global trade and rapid AI innovation are prompting enterprises to rethink how they outsource work and where strategic value lies. Efficiency and cost remain important, but AI-driven intelligence, analytics and outcome orientation are now the foremost criteria in partner evaluation. Artificial intelligence has moved beyond pilot programs into scaled adoption across outsourcing operations. All about ETCIO industry right on your smartphone!

Source: Economic Times January 30, 2026 21:35 UTC