But as we move further into the digital age, the evil AI trope has been left behind, in favor of the truth: benign workhorse chatbots and digital assistants are changing customer service as we know it, for the better. Fred Hsu, CEO at Agent.ai, recognized that the consumers were turned off by this frustrating customer service snafu, and set out to rectify it. Hsu’s company started to address not only customer pain, but customer service agent pain. The concept for Agent.ai started out of my own user pain. I noticed a trend where high-value users like me, or whales, were getting bad service.

Source: Forbes August 28, 2017 18:00 UTC