LONDON: British Airways resumed some flights from Britain’s two biggest airports on Sunday after a global computer system failure created chaos, but hundreds of passengers were still waiting for hours at London Heathrow BA said it aimed to operate the majority of services from Heathrow and a near normal schedule from Gatwick, the capital’s second busiest airport. Heathrow, however, said it expected further delays and cancellations of BA flights.At Heathrow’s Terminal 5, where BA is the dominant carrier, hundreds of passengers were waiting in line on Sunday and flight arrival boards showed cancelled flights.Some passengers were curled up under blankets on the f loor or sleeping slumped on luggage trolleys. Several passengers complained about a lack of information from BA representatives at the airport. Others said their luggage had been lost.“We are continuing to work hard to restore all of our IT systems,” BA added in a statement. “We are extremely sorry for the huge disruption caused to customers.”When asked about the disruption at Heathrow, a BA spokeswoman said: “We appreciate that this is a very trying and distressing experience for customers and we are doing everything we possibly can to get them away on their flights as soon as we can.”Gatwick and Heathrow told passengers not to travel to the airports unless they were rebooked on other flights.

Source: Economic Times May 28, 2017 13:42 UTC