By Kao Shih-ching / Staff reporterInsurance complaints to the Financial Ombudsman Institution (FOI) surged by 44 percent in the first quarter, led by disputes over health insurance coverage and claims of false sales information. Consumers submitted 1,354 insurance complaints in the first three months of this year, with life insurance disputes making up 72 percent and property insurance disputes 25 percent, an agency report said. Most claims-related disputes were related to health insurance policies, with policyholders complaining that insurers refused coverage, denied claims for certain procedures or provided unsatisfactory compensation, the agency report said. Sales agents giving false information regarding policy coverage, guaranteed interest rates or regulations on premium payments made up the majority of non-claims-related cases, it said. Among the 978 complaints about life insurers, Cathay Life Insurance Co (國泰人壽) led the list with 169 complaints, followed by Nan Shan Life Insurance Co (南山人壽) at 136 complaints and Farglory Life Insurance Co (遠雄人壽) at 114, agency data showed.

Source: Taipei Times June 10, 2019 15:56 UTC