Reputation of insurers comes right on top of the check-list for health policy customers before buying a cover, says a report. The report titled 'Health Pulse' covered feedback from over 4,600 customers across 11 brands, including private and public players in health insurance, in eight key cities. The study, which included standalone health insurers too, said claim is a critical driver of loyalty, especially for those who have undergone such an experience. "A cashless claim experience does positively impact the customer's overall claim experience," it added. The brands covered under the survey include ICICI Lombard, New India Assurance, Apollo Munich Health Insurance, Bajaj Allianz General Insurance and Max Bupa.

Source: dna June 25, 2017 05:37 UTC