For instance, if there is a glitch on the backend of the bank where customer details are compromised, then you will not be liable to pay. Or if bank employees are involved in fraudulent activities where they give away customer details. The second step would be to intimate the bank as soon as you get the alert that money has been debited from your account. And once reported, in case of debit card or bank account fraud, the bank should ensure that the customer does not suffer loss of interest. He goes on to say talk about tricksters sending emails supposedly from him asking customers to collect large sum of money from the RBI by just giving them their bank account details.

Source: Economic Times November 10, 2017 04:41 UTC