A campaign titled “Civilized public passenger transport - serving passengers” has been launched in an effort to improve service quality, build a culture of public transport and encourage Hanoi residents to use buses and metro lines. The Hanoi Traffic Management and Operation Center and related units pledge to improve the quality of public passenger transport services. On the morning of March 14, the Hanoi Traffic Management and Operation Center coordinated with bus and metro operators across the city to launch the initiative. The Hanoi Traffic Management and Operation Center and relevant units committed to improving the quality of public passenger transport services. According to Phuong, service quality on buses and metro lines has improved significantly in recent years but still falls short of expectations.

Source: VietNamNet News March 16, 2026 07:21 UTC