Nia Lloyd, a classroom assistant from Wrexham in north Wales, wrote to HSBC pointing out that online services were not available in Welsh. But customer support replied that her message was in a “foreign” language and asked her to resend it in English. I thought the bank would have more respect for the Welsh language. I, like a large number of other customers, want to be able to bank online in Welsh. With fewer and fewer services provided in branches, and increasing demand for online banking services, I believe that you should provide complete services in Welsh online.

Source: The Guardian January 20, 2019 10:24 UTC