HMRC said an increase in the number of taxpayers, and a higher proportion of people with complicated queries, had affected its post and telephone services. In its latest performance update, HMRC said more taxpayers could 'help themselves' by using its online services. While conceding it needs to do more to improve its telephone and postal services, HMRC said there was 'more scope for our customers to help themselves' by using its online services. This is Money has been charting the woes of tax payers struggling to contact HMRC or facing unexpected hefty tax bills. In 2021 to 2022, HMRC responded to 39.5 per cent of post within 15 days, compared to 70.3 per cent the previous year.

Source: Daily Mail February 09, 2024 16:00 UTC