"The robot can listen to customer queries and offers guidance depending upon the question," said KN Ramamoorthy, GM of Canara Bank. The guidance is welcome since the Canara Bank head office has 15 departments and customers are usually clueless about which counter to approach when they walk in for the first time. A growing number of public and private sector players such as HDFC Bank and City Union Bank are introducing humanoid robots to provide basic information such as a bank's history, account details, lending rates, updating passbooks, etc. "The exponential rise in robot banking services will come by as the learning curve for AI-enabled banking improves," he added.Startups making these robots are seeing rising demand. Invento said it is in talks with two more banks to make robotic customer assistants.Sometimes, though, customer expectations from robots can be a tad high.

Source: Economic Times June 27, 2017 19:24 UTC