ADVERTISEMENT“Of course when passengers cancel, the driver you book is already en route to your location. Standard waiting timeGrab currently does not impose any penalty on passengers who cancel bookings within the standard waiting time of seven minutes for GrabCar and three minutes for GrabShare. Passengers who cancel three bookings after the waiting period get “deprioritized,” which means they should expect to be served later than others in their succeeding bookings. Those who cancel more than 10 percent may face sanctions such as suspension or blacklisting from the platform, Grab public relations manager Krhizzy Pasigan said. It might be unfair for the passengers,” said Jazzmin Carilla, a 21-year-old public relations writer and frequent Grab user.

Source: Philippine Daily Inquirer May 08, 2018 23:15 UTC