NEW DELHI:With only 12-13% of those who cancelled travel bookings due to the second wave of covid-19 getting timely refunds, as many as 90% Indians want the government to formulate a pandemic-specific cancellation refund policy, as per findings of a survey by community social media platform LocalCircles. About 12% respondents said travel agent/airline accepted cancellation but refunded partial amount and 4% said they got only a small amount as refund. There were also 24% of citizens who said travel agent/airline did not refund anything but rebooked the ticket for a later date. "Citizens have regularly been demanding intervention by the Government to come up with travel booking cancellation refund rules as long as the covid pandemic is going on. The survey revealed that most of the travel agents or the airlines and hotels did not initiate any refunds, and many citizens lost the full amount.

Source: Mint August 09, 2021 11:48 UTC