CEOemail.com, a free UK-based website, says the volume of people searching for CEO email addresses has increased dramatically recently. A few days after he emailed a 400-word complaint to each of them, he was offered a full refund by customer services. They can get in touch with the billing department and other parts of the business which customer service has no idea how to reach. No insults or capital letters■ “Unless your complaint is very serious, exhaust the customer service complaints procedure first, before emailing the CEO,” says Helen Dewdney, author of the Complaining Cow blog. “Otherwise, it’s very likely you’ll be dropped back down to customer services.”■ “Focus on just the CEO or one director,” says Marcus Williamson, editor of CEOemail.com.

Source: The Guardian September 18, 2016 06:00 UTC