“My task is to provide emotional support to callers who reach out to us for help and support over the phone. “It brings me joy when I can help clients become better and provide them with positive input because, in turn, I am also learning from them,” she said. “Initially, the careline was set up to cater for clients in the morning as the Befrienders Penang hotline only starts at 3pm until midnight. Currently, there are about nine volunteers who act as para-counsellors for the careline on a rotation basis. Although located in Penang, the careline accepts callers from other states as well.

Source: The Star August 17, 2021 23:26 UTC