Now one of the useful things that have sprung up because of the Covid-19 pandemic is the implementation of the appointment system to prevent long queues and overcrowded government offices. According to Red Hat, if a government digital transformation project is unsuccessful, it is often because technology was prioritised without devoting equal attention to people and processThere is, in fact, a new Immigration Online Appointment System (STO) but surprisingly, it has not been well publicised. First, one of the officers kindly explained that they needed to book an appointment online, scribbling down the URL in question. As I drove my mother back, I wondered whether the problem was a lack of digital literacy or maybe just common courtesy? If a government digital transformation project is unsuccessful, it is often because technology was prioritised without devoting equal attention to people and process.”It’s as simple as that.

Source: The Edge Markets May 09, 2021 16:14 UTC