HCM CITY— A pilot programme on national hospital quality assessment has resulted in positive results, but a gap between policy objectives and operations still exists, hospital officials have said. The quality assessment results will be publicised to motivate hospitals to improve quality. The Ministry of Health’s quality assessment criteria is an important legal basis for hospital quality improvement to reduce complaints and patient dissatisfaction. The department’s health service quality management council has set five objectives: safer, better, faster, cheaper and more satisfied. Results of Rapid Assessment goalsJose Cardona, EU Health Facility director, said there was a gap between the national Quality Management and Quality Improvement (QM/QI) policies and the outcomes reflected in daily operations.

Source: Viet Nam News September 14, 2016 02:03 UTC