Furious passenger wins legal claim against 'arbitrary and penal' £50 excess baggage charge - News Summed Up

Furious passenger wins legal claim against 'arbitrary and penal' £50 excess baggage charge


An airline passenger has won a 'David and Goliath' battle with Flybe over its 'unfair' £50 baggage charge. 'Four days later I was returning and stopped at the gate at Aberdeen airport - and I suppose one of the most crucial differences is not by Flybe staff - but by ground staff at Aberdeen airport using a sizer which wasn't identified as a Flybe sizer. 'They determined that the bag wasn't complaint and to get on the flight, I had to pay them £50. 'The airline continues to have a generous hand baggage allowance, which since 2016, allows passengers to take on board 2 pieces of cabin baggage. Any hand baggage which exceeds these stated dimensions is charged as highlight to customers during the booking process and again in all pre-flight communications.


Source: Daily Mail October 30, 2019 16:48 UTC



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