But then the COVID-19 pandemic hit, and his school trip to Spain, Italy and France was cancelled. Six months later, many have not seen refunds despite buying insurance. Insurance companies say they need more informationORIC and Arch Insurance did not respond to multiple interview requests. The Financial Services Regulatory Authority of Ontario (FSRA) has also received complaints about the travel insurance that families purchased through Explorica, issued by either ORIC or Arch Insurance. Lochlan Tietz, right, and his mother, Dannette Tietz, didn't get to Quebec for his French immersion school trip last spring.

Source: CBC News September 30, 2020 19:57 UTC