The city’s 311 calls are a barometer of the public mood. When COVID-19 threw Toronto into lockdown last spring, 311 managers expected a decline in calls, which average 1.1 million each year. The 311 line received 1.3 million calls in 2020 — roughly an extra 548 calls each day, compared to the average. Lockdowns have, as predicted, resulted in fewer calls from residents reporting issues like potholes, busted traffic lights and overgrown shrubs. “I kept hearing, ‘Trinity Bellwoods, Trinity Bellwoods, Trinity Bellwoods,’ ” she says.

Source: thestar June 07, 2021 10:01 UTC