Americans have grown accustomed to free returns, but a growing number of retailers are charging fees as returns squeeze retailers’ bottom lines. Crew, H&M and other companies have all added shipping fees for mail-in returns. Eighty-one precent of merchants are now charging a fee for at least some methods of returns, according to Happy Returns, a logistics company that specializes in returns. Amazon also recently started flagging “frequently returned” products on its website. More often, returned products can end up in liquidation warehouses or even landfills, which are an environmental threat.

Source: CNN December 26, 2023 18:12 UTC