Get politics updates directly to your inbox Subscribe Thank you for subscribing We have more newsletters Show me See our privacy notice Could not subscribe, try again later Invalid EmailA former Universal Credit call handler has claimed he was actively encouraged to get desperate claimants off the phone. Bayard Tarpley said he was handed a "deflection script" and told to do "everything in his power" to shunt claimants of the six-in-one benefit onto a website. (Image: UIG via Getty Images)"So there was there is something called the deflection script. Sign our Universal Credit petition The Mirror are demanding a halt to the expansion of Universal Credit and for a review to take place. "I suspect they’re splitting hairs and saying there’s no official document referred to as the deflection script."

Source: Daily Mirror October 26, 2018 15:57 UTC