· Restaurants’ ability to attract, retain and run with a fully operational staff is key to drive high productivity and revenue. Failure to do so may negatively impact service quality, customer experience and brands’ reputation over the long run. · By refusing to provide basic human capital data on franchisees’ performance, where 95% of the total workforce is employed, Management asks shareholders to blindly trust its efforts. Without sufficient transparency on its human capital performance, shareholders are unable to assess the challenges faced by the Management in addressing the labour shortage issues. Therefore, accessing timely and reliable minimal metrics allowing shareholders to assess RBI’s efforts to support its franchisees is warranted and necessary.

Source: CBC News June 01, 2022 18:55 UTC