The ongoing fight for talent in the retail industry appears to be kicking into higher gear. The retail industry should be careful not to think of these overtures to workers as temporary salves to lure and retain staff when the economy is hot. And don’t forget: In many cases now, store workers are essential to the success of a traditional retailer’s online business, too. In other words, having top-notch store workers is often an integral part of getting the online piece of the business right. If the economy sours, retailers will no doubt be able to get away with closing the spigot on raises and perks.

Source: Washington Post September 21, 2018 17:26 UTC