A majority of international carriers have ‘in principle’ agreed to process refunds on overseas bookings made through online portals and travel agents on a staggered basis, following a series of video-conferencing calls and pressure from the Ministry of Civil Aviation (MoCA). Under this, for example, refunds would be processed at the end of the following month — April bookings would be refunded in May end. On Tuesday, domestic carriers further extended the credit shell till May 3 without any refund option to passengers during the lockdown period. IndiGo has told travel agents that it would release money in float accounts. IndiGo is expected to hold an online board meeting to discuss the travel agents demands.

Source: The Hindu April 14, 2020 20:33 UTC