Your company already has a customer service recovery framework (a system for dealing with upset customers), right? Getting your service recovery framework together ahead of time is essential. With so much emotion flying around, it’s hard for even the most seasoned and even-tempered customer service professionals to do their best. I actually insist that every one of my client companies does exactly what I’m recommending on this page, as a customer service consultant specializing in customer service transformation initiatives.) I’ll have more for you this week for National Customer Service Week here on Forbes.com, or if you have a specific question or comment, let me know directly!

Source: Forbes October 07, 2019 15:11 UTC