Email katie.weston@mailonline.co.uk AdvertisementFootage has captured Hermes couriers launching parcels around a depot in a bid to save time and a manager telling an undercover reporter posing as a member of staff to 'act stupid' if customers complain. Almost one in ten (8 per cent) customers rated the company’s punctuality as poor and one in seven (14 per cent) said communication was poor. AdvertisementThe newspaper's investigation further found that couriers joke about throwing deliveries over fences, refer to customers as 'c***s' and leave parcels in the rain. It was also claimed that hundreds of customers are having to launch legal action against Hermes over lost or damaged orders. Email katie.weston@mailonline.co.ukThe revelations follow Hermes and Yodel performing the worst in a league table (pictured above) released by Citizens Advice last month

Source: The Times December 18, 2021 08:12 UTC