Fog disruption shows airline communication can still improve - Cas CarterCAMERON BURNELL/FAIRFAX NZ What most passengers wanted was useful information, not a piece of paper telling them to find accommodation. We heard tales of tortured passengers through media last week, as more than 100 flights were disrupted by fog in Wellington. Weather disruption costs both airlines and passengers financially but there is also a cost to airline brand and customer loyalty. Now, angry passengers can react immediately via social media influencing others, including future airline customers, while also feeding traditional media. Airlines who ignore this will be facing more than weather disruption but a disruption in future business.

Source: Stuff April 03, 2017 17:01 UTC