Flyer beware: why the customer isn't always right at 40,000ft - News Summed Up

Flyer beware: why the customer isn't always right at 40,000ft


But there can be a thin line between guaranteeing your security and dragging a seemingly innocent passenger off an overbooked aircraft. Flight overbooking is a phenomenon born of an industry that has struggled historically to make money. Admittedly, there is recompense of about $1,000 available in this scenario, but it appears that the United passenger in this case said no. But airline passenger compensation could be one of the items of red tape that will be lobbed into the Brexit bonfire come EU independence day. The obligation to put you on an alternative flight, the entitlement to compensation, that would not be there.


Source: The Guardian April 11, 2017 17:04 UTC



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