At a townhall meeting on Friday, former Flipkart CEO Sachin Bansal said that even he had paid the price for the company’s under-performance in 2015. After Flipkart co-founder Binny Bansal took over from Sachin Bansal as chief executive in January, Flipkart has gone back to its roots and shifted toward the retail model. Apart from so-called alpha sellers, Flipkart has tens of thousands of smaller, third-party sellers. Together, all these measures are helping Flipkart improve its NPS and reclaim its customer service standards of old. In January, when Flipkart named Binny as its CEO, Sachin Bansal moved to the role of executive chairman.

Source: Mint August 22, 2016 20:48 UTC