Photo: NZ HeraldAfter mounting public pressure Flight Centre has backed down on charging travellers for trips cancelled due to Covid-19, removing its fees altogether. They were planning to take Flight Centre to the Disputes Tribunal and complained to the Commerce Commission. A Change.Org petition set up to get Flight Centre to relax or waive the cancellation fees had attracted thousands of signatures. He estimated they would be refunding about 15,000 bookings due to Covid-19 impacts, and waiving their cancellation fees would cost the company an estimated $7 million. Where third party suppliers, usually airlines, have not yet cancelled their service, customers could still decide to cancel, however Flight Centre cancellation fees will apply.

Source: Otago Daily Times May 02, 2020 06:22 UTC