“My Company has signed up for a three-year process outsourcing contract with a third party service provider. From my experience, companies need to take responsibility for driving improvements and must constantly challenge their service providers throughout the outsourcing contract. Now, in so far as outsourcing risks are concerned, this topic is nothing new. But unlike any other risks, outsourcing risks operate outside of the companies’ environment. Lastly, discussion on outsourcing risks should always be part of the Board’s agenda.

Source: Manila Times November 03, 2016 16:07 UTC