More so than ever during these unsettled times, the quality of customer relationships has the potential to determine the success (or failure) of a business. Here are a few key tips that will help you to forge strong customer connections. Building a positive culture, based on good strong values – that encompasses both your employees and customers – will keep everyone coming back. Do what you say you will – and be transparent when you’ve made a mistakeTrustworthiness and reliability are key building blocks to establishing strong, long-lasting customer connections. When your team has a cohesive and comprehensive approach to dealing with customers, the customer will always be left feeling satisfied.

Source: Stuff May 12, 2021 13:52 UTC