Global leader in conversational engagement, Gupshup, has announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer-service platform of choice for leading brands in India, South East Asia and the Middle East. The live agent-assist solution works seamlessly with chatbot automation solutions to provide the best customer experience on-demand, 24/7, in customer’s choice of channel and language, the statement said. The platform also supports active listening and monitoring across social media, including a feedback module for timely and rapid customer experience management. “OneDirect, with their proven leadership in helping leading brands transform omni-channel customer service, is a valuable addition to our Conversational Engagement Platform. Gupshup’s advanced AI capabilities combined with Onedirect’s robust customer service and engagement platform will provide businesses the ability to reinvent customer experience,” said Co-founder and CEO, OneDirect, Vishrut Chalsani.

Source: Punch June 03, 2022 13:27 UTC