Close to €6.2m was returned to consumers by the Financial Services and Pensions Ombudsman (FSPO) after it closed more than 6,200 complaints throughout 2025, however, last year also saw a record high number of complaints received by the agency. There was also €928,504 paid out to in redress from providers — this included €862,754 related to tracker mortgage interest rate related complaints. Of the 115 tracker mortgage complaints where a legally binding decision was issued, 111 complaints resulted in a decision where the complaint was not upheld. There were 7,004 complaints received from customers unhappy with the resolution of their complaint by their financial service provider or pension provider. Over half, 54%, of all complaints related to banking while 31% of all complaints related to insurance.

Source: Irish Examiner March 25, 2026 00:12 UTC