FRANKLIN, TN - MAY 02: Customers make their way through CoolSprings Galleria shopping mall despite ... [+] many retail locations inside the mall remaining closed on May 2, 2020 in Franklin, Tennessee. For malls and retailers that think handing out gloves and masks might show an act of good will, it likely won’t go far enough. According to this piece in Forbes discussing the “new normal” in retail stores, “Physical stores will transform from experiential, social-interactive gathering centers to places of commerce and cleanliness. The malls opening first seem to have safety in mind, but whether they go far enough remains to be seen. Malls must once again be reimagined, with understanding the new needs and expectations of consumers once again at the center.

Source: Forbes May 08, 2020 13:07 UTC