They claim they found the hotel in a "state of decay" with litter "everywhere" and the swimming pool a murky green colour, Birmingham Live reports. (Image: BPM MEDIA)(Image: Birmingham Mail WS)(Image: Birmingham Mail WS)“I just burst into tears. The family had booked through the holiday company, The Holiday Place. (Image: BPM MEDIA)(Image: BPM MEDIA)(Image: BPM MEDIA)Gayle said: "We wanted a really special time away together. (Image: BPM MEDIA)(Image: BPM MEDIA)(Image: BPM MEDIA)"None of the bars served cocktails, and the piano bar and other parts of the complex were closed the whole time we were there."

Source: Daily Mirror February 17, 2019 23:03 UTC