Nataliya Bukhanova wants to bring her mother to Canada so they can spend time together as they grow older. No technical issues: governmentAccording to Immigration, Refugees and Citizenship Canada there was nothing wrong with the website. "Making sure families can be reunited with their loved ones is a pillar of our immigration policy." Families like Bukhanova's have said the website system should change but Genest said it is "too early to speculate on any future program or policy changes." Wozniak says in her own office, she and her staff were helping about 20 families through the application process last month.

Source: CBC News February 25, 2019 12:00 UTC