When Kenya started implementing the development blueprint aimed at transforming the country into a middle-income economy, Business Process Outsourcing (BPO) was among the key pillars of the plan. The closure of the centres may not have been due to a lack of outsourcing jobs, according to the ministry of ICT. “Most BPO companies across the world, Kenya included face technological and technical challenges. “Most of the prospective companies have a perception that working in a BPO company does not require much skill. “This is a major challenge to BPO companies across the world including Kenya,” said the ICT Ministry.

Source: Standard Digital March 27, 2021 20:22 UTC