In some cases, WhatsApp may share limited data with Facebook to help provide customer support or keep payments safe and secure, WhatsApp said. Mint reported on 10 April that WhatsApp, the newest entrant in India’s payments market, had said it may share customers’ payments data with its parent Facebook, at a time when Facebook is dealing with questions about how it uses customer data. Even in other countries, there have been calls for new data privacy regulations that put consumers in charge of their own data and restrict the ways in which internet firms can use customer data. Second, the company receiving the customer data can only use it in the specific, limited context. If WhatsApp, for instance, is transferring customer data on payments to Facebook, Facebook can only use it in the context of payments, and not for any other purpose,” said Namita Viswanath, partner, IndusLaw.

Source: Mint April 15, 2018 15:45 UTC