By Ben GlickmanThe Federal Trade Commission filed an administrative complaint against tax-preparation service H&R Block, alleging the company used deceptive marketing and unfairly deleted consumers' tax data. According to the FTC, consumers can upgrade their product without contacting the company's customer service. The FTC alleges the company would delete all tax data customers had entered before they requested the downgrade, requiring them to start from the scratch. The FTC said data transfers seamlessly when consumers upgrade to more expensive products. The FTC complaint also alleges H&R Block marketed its services as free in advertisements and online promotions, when in fact many consumers were not eligible to use free products.

Source: Wall Street Journal February 24, 2024 01:32 UTC