Employees at the federal government's immigration call centre are struggling under a demanding workload while dealing with "strict and unfair" evaluations from their superiors, according to an external audit. The audit by Charron Human Resources, released Friday, says employees at the Montreal call centre for Immigration Refugees and Citizenship Canada (IRCC) reported having little time between calls, insufficient training, limited career development and a "strict" evaluation process that leaves them feeling "anxious and fearful." IRCC hired the company in March to conduct the workplace audit. Union concernedThe union that represents employees at IRCC, Service Canada, Employment and Social Development Canada and the Immigration and Refugee Board says it's concerned about the audit's findings. But the Canada Employment and Immigration Union (CEIU) also says the audit did little to look into the previous reports of racism and discrimination.

Source: CBC News October 08, 2022 07:25 UTC