One of the key developments in 2016 was that the insurance regulator introduced regulations for issuance of electronic policies and submission of electronic proposal forms of insurance policies. From technology adoption to enhancement of customer experience and to product innovation with an emphasis on wellness services, health insurers have been working towards more comprehensive offerings. Insurance techTechnology-led disruptive ideas are essential in changing the face of businesses and can make a huge difference to health insurance companies as well. Cashless is the way to goThe government’s demonetization drive is expected to yield increasing investments in insurance products in the coming year. Antony Jacob is chief executive officer, Apollo Munich Health Insurance.

Source: Mint February 20, 2017 11:43 UTC