Ethiopian Airlines has announced that it has started providing its Global Customer Interaction Center services in two additional international languages namely, Arabic and French. The Global Customer Interaction Center underwent a major reform in 2014, expanding its interaction scope with customers from call handling to an omni-channel interaction leveraging multiple channels including social media. Regarding the addition of these languages, Ethiopian Airlines Group CEO Mr. Mesfin Tasew, said, “We are excited to further expand the services of our globally acclaimed customer interaction center using Arabic and French as additional international languages for handling the queries of our customers. Connect API can be used flexibly in line with user priorities. With Connect API, this will be instantaneous.

Source: Ethiopian News April 28, 2023 02:21 UTC