from ADANE BIKILA in Addis Ababa, EthiopiaEthiopia BureauADDIS ABABA, (CAJ News) – ETHIOPIAN Airlines is now providing its Global Customer Interaction Centre services in Arabic and French. It will also increase our customer reach to locations where these languages are spoken predominantly,” said Ethiopian Airlines Group Chief Executive Officer, Mesfin Tasew. The Global Customer Interaction Centre underwent a major reform in 2014, expanding its interaction scope with customers from call handling to an omni-channel interaction leveraging multiple channels including social media. “Offering the services of our Global Customer Interaction Centre in multipleinternational languages also proves our commitment and relentless efforts to elevate customers’ experience,” Tasew said. The centre operates round the clock and is located within the headquarters of Ethiopian Airlines Group.

Source: Ethiopian News April 26, 2023 08:32 UTC