Unrivalled in Africa for efficiency and operational success, Ethiopian Airlines serves 127 international and 22 domestic destinations. "Genesys Predictive Engagement has enabled us to capture significantly more website window shoppers. Ethiopian Airlines is strongly placed for growth as the industry adjusts to a new normal. Newly embedded in Genesys Cloud, Genesys Predictive Engagement is a core component of the AI engine that enables Experience as a ServiceSM, the company's vision for the contact center industry to power unprecedented levels of personalization. Learn more about how Ethiopian Airlines put their passengers first with Genesys Predictive Engagement.
Source: Ethiopian News October 22, 2020 12:00 UTC