Addis Ababa - Ethiopian Airlines , the largest airline in Africa , is pleased to announce that it has started providing its Global Customer Interaction Center services in two additional international languages namely, Arabic and French. The Global Customer Interaction Center underwent a major reform in 2014, expanding its interaction scope with customers from call handling to an omni-channel interaction leveraging multiple channels including social media. Offering the services of our Global Customer Interaction Center in multiple international languages also proves our commitment and relentless efforts to elevate customers' experience.' Ethiopian Airlines' Global Customer Interaction Center currently operates 24/7 with its state-of-the-art technology catering to all its customers worldwide from its brand-new multi-floor building located within the headquarters of Ethiopian Airlines Group . As a multi-award-winning airline, Ethiopian has been winning various coveted awards including Skytrax's 'Best Airline in Africa Award' for five consecutive years.

Source: Ethiopian News April 27, 2023 15:21 UTC