Citizens access services 24/7 through digital kiosks, reducing waiting times and paperwork. Ethiopian authorities inaugurated a smart police station in Addis Ababa designed to provide simplified, fast, and continuous access to public services. As a result, it removes time constraints commonly associated with public administration services. They face shorter waiting times, reduced paperwork, and more direct interaction with public services. By reducing physical interactions, the system also limits informal practices and strengthens service transparency.

Source: Ethiopian News March 24, 2026 13:07 UTC