One in four consumers who encountered standalone tipping terminals said they had tapped them by mistake. The study also found that one in four consumers who encountered standalone tipping terminals had tapped them by mistake, which could have cost consumers almost €500,000 in total. One in four consumers who encountered standalone tipping terminals said they had tapped them by mistake. Under the guidance, tipping on a payment terminal should be easy for customers to avoid, with businesses encouraged to prevent accidental tipping by keeping tipping terminals separate from payment terminals and clearly labelling them. The CCPC also said that mandatory service charges must be communicated very clearly to customers in advance, while optional service charges should never be automatically added to a bill.

Source: Irish Independent January 28, 2026 07:01 UTC