Despite all the noises, Mavcom tirelessly strives to strengthen the Malaysian aviation industry through its role as the regulator for economic and consumer affairs of the industry. Mavcom’s roleFor starters, Mavcom is an economic regulator, overseeing economic and consumer matters. “That’s why the players themselves asked for an economic regulator that is independent of the government,” he said. Mishandled baggage, processing of refunds and flight delays made up 51.6% of the total complaints. MACPC amendmentsMavcom introduced the Malay­sian Aviation Consumer Protection Code (MACPC) in July 2016 to ensure the protection of consumer rights.

Source: The Star May 20, 2019 00:11 UTC