While the 2016 return was processed quickly, the 2015 one was delayed for months — and only processed after CBC News got involved. Because nursing home costs are based on residents' income and there was no tax return on file, Keezer didn't qualify for any assistance in 2015. In addition to the $3,700 tax refund she's due, she overpaid her 2015 nursing home costs by about $14,000. Cathy McDonald has spent months trying to get answers on why it's taken so long to process her mom's 2015 tax return. For months, McDonald tried to get an update from CRA on when the 2015 return would be processed and money refunded.

Source: CBC News September 28, 2017 09:32 UTC